Effectively Immediately: Enhanced Safety Protocols for COVID-19
At Acu-Pro Physiotherapy, we would like all of our clients to be aware of the new policies and procedures we have implemented in place in order to provide a safe and comfortable environment for you, our practitioners, and our front desk staff. These protocols have been guided by the information we received from the College of Physical Therapists of BC (CPTBC), BC Ministry of Health, Provincial Health Authorities, and the Canadian Physiotherapy Association.
Our practitioners and staff have always adhered to the Infection and Prevention Control Best Practices from the CPTBC. During these special times, we have now implemented additional safety measures to ensure your health and safety are of the highest priority.
Please read the following guidelines before coming into the clinic:
Upon entering the clinic for each appointment, you will be asked about travel and symptoms as described below.
Client Sick Policy
If you are feeling unwell at all: If you have any symptoms such as fever/chills, shortness of breath, new or worsening cough, sore throat, or any cold/flu-lik symptoms, or have been in contact with someone who is symptomatic, please do not attend the clinic, and notify us. We will reschedule your appointment when your symptoms are completely gone, or two weeks have elapsed and you are no longer experiencing these symptoms.
Travel Out of Province
If you have traveled out of province, we will only be able to see you after two weeks have passed.
Number of people in the clinic
We are attempting to limit the number of people in the clinic. Clients are asked to attend their appointments alone, unless they are a minor (requiring an adult), need mobility assistance, a translator, caregiver, or under very special circumstances they are accompanied by a young child because they had no caregiver for the child.
The person transporting the client to the clinic has the option to wait in their vehicle or in the one chair in the waiting room. If they are waiting inside the clinic, they will also be asked the same questions related to their health and travel to ensure the safety of people inside our clinic.
Clients should arrive 5 minutes before their appointment time, not too early or late. After you have been shown into the treatment area, your therapist will treat you one client at a time to minimize exposure to other clients.
All clients and those who accompany them must wear a mask.
Please wear your mask before entering the medical building as well as for the entire duration of your appointment. If you do not own a mask, we will provide a disposable surgical mask for you.
Sanitize your hands
All people entering the treatment area will be asked to sanitize their hands.
Methods of Payment
We would prefer that you pay using debit, VISA or MASTERCARD with the Tap option to minimize the handling cash and cheques. You can choose to have your receipt emailed to you or printed in the clinic.
Cleaning and Sanitization
The clinic is constantly being cleaned, with high touch areas being sanitized regularly. The treatment area is sanitized after every client, as well as equipment after each use. Hand sanitizer is available throughout the clinic for you to use, whenever you need it.
Use of PPE-gloves and face shields
Your therapist will be wearing a mask or faceshield, and gloves only if necessary, since regular hand washing is still the preferred method of choice. You are more than welcome to wear gloves to enter the medical building to navigate the front door, stairwell doors, and elevator buttons (should you not able to take the stairs). Gloves should then be disposed of in the receptacle at the front desk before going to your appointment.
No food or drink allowed
For your safety as well as the safety of others, food or drink is prohibited at this time inside our clinic.
We thank you so much for your support and consideration in strictly adhering to these guidelines for your own safety as well as the safety of our therapists and staff members.
* The guidelines may change as the situation evolves. Please keep posted as we continue to update our policy to make sure everyone stays safe.