FAQ

Physiotherapy Appointment

How do I book an appointment?

To book a physiotherapy appointment, please call our office at (604) 464-3355. Our clinic hours are 9:00am to 6:00pm Monday through Friday. If you call outside our office hours, please leave a message and our receptionist will call you when our office is open.

What do I need to bring to my appointment for the first time?

If you are coming in for an ICBC or WCB claim, please have your doctor’s referral, ICBC/WCB claim number, and name/phone number of your adjuster. If you’ve had any x-rays or MRIs done, our physiotherapists would find the information in the reports useful for the initial assessment and treatment plan. For more information on sending your reports to us, please contact us.

What should I wear to the appointment?

Depending on which area is being treated, it is best to wear a t-shirt/tank top and shorts so our physiotherapist can easily evaluate and treat the affected areas. We also have gowns and shorts for your convenience. It is also a good idea to wear comfortable footwear as the physiotherapist may have you doing some exercise. For assessments of the foot for orthotics, bring along a couple of pairs of your shoes that you want your new orthotics to be placed in.

Does the physiotherapist communicate with my doctor?

If your physician or health care professional has referred you to us, we will keep them updated with progress reports. If necessary, we will liaise with your doctor, case managers (in the case of ICBC or WCB injuries), and medical specialists. This provides continuity in your care.

What can I expect on my first physiotherapy visit?

The initial assessment usually takes 45 minutes. During that allocated time, the physiotherapist will ask questions regarding medical history and the area of injury. After a physical examination, our physiotherapist will provide you with a diagnosis of the findings along with explaining the treatment plan. For more information, please visit Getting Started

How long is each appointment?

Each follow-up visit could take anywhere from 40-60 minutes depending on the nature of the injury and what type of treatment the physiotherapist decides is best for your condition.